Here is a list of frequently asked questions relating to our courses, if you have any other questions, please do get in touch through our contact form or email us if you would like further assistance.
How much experience do I need to have to attend these courses?
This depends on the specific course, so the best thing to do is call us on 01753 656168 or email email@example.com
How can I find out more about the tutors?
Each tutor has a section on or website, which will give you more information however, we would also be happy to talk to you and answer any questions you may have if you call us on 01753 656168
I’m not sure if I have the right equipment, can you tell me what I need to bring?
2 weeks before the course start date we will send out a full list of recommended equipment. It is ideal for you to have this equipment as these are often items you will need in your kit and it is also good for you to practise with your own equipment. We do understand that it is not always possible to bring everything on the list so we also provide spares on every course.
Will I receive a certificate / qualification on completion of this course?
You will receive a certificate upon completion of your course, which will be signed by the tutor and the CEO of Creative Media Skills. We are also in the process of accrediting our courses i,n which case, you will leave with a formal qualification.
Who should I contact if I need to book on to a course or change my booking?
You should be able to book via our website
however, if you need to discuss with one of our team, then you can call us
on 01753 656168
or email firstname.lastname@example.org
What is your cancellation policy?
We try to be as flexible as possible as we understand the changing nature of the industry. If you cancel up to 4 weeks prior to the course start date you will receive a full refund. Unfortunately, within 4 weeks of the course start date, we will have already purchased materials/equipment so your course fee will be non refundable, however, we will be happy to book you on to another course date to avoid you losing your money.
As all of our tutors are all working professionals, we will occasionally have to change the tutor who will be leading the course. In this event the new tutor will always be of the same level as the original tutor and therefore we cannot make any refunds based on this change.
Regarding accommodation and travel, these are booked at your own risk and CMS will not be responsible for any costs incurred by a participant who is unable to receive a refund on this.
Please note: refunds can take up to 30 working days to reach your account
Can I set up a payment plan?
Yes, we can set up a ‘Pay in 3’
plan where you can pay the course fee in three monthly instalments
. If you need a more flexible plan then you can contact us
to discuss this by calling us on 01753 656168
or emailing email@example.com
How many courses do I need to complete?
We have designed our courses at different levels so you can pick and chose to attend whichever specific areas you need to work on and also progress to the next level if you wish. There is no recommended set number of courses as this is up to you; we can however offer advice on a course plan to get you where you want to be if you wish.
How do I complain if I am unhappy about something?
You can call
us directly on 01753 656168
or email firstname.lastname@example.org
. We want to hear from you if you are unhappy and will do everything we can to remedy the situation.
Are there any funding opportunities to help with the cost of the course?
Yes, you can find more information on this via our funding guide.
I need to arrange travel and accommodation, can you help with this?
Yes, you can find more information
on this via our travel guide
I have a loyalty card and would like to claim my discount / my free course, how can I do this?
Loyalty cards can be redeemed when booking, please email email@example.com to specify which course you would like to attend. You can use your 25% discount against any 1,2,3,4 or 5 day course subject to availability. You can claim your free course for any 1,2,3,4 or 5 day course subject to availability. Please note: any courses that are longer than 5 days cannot be redeemed using these offers.
How do I apply to be a model?
I am a model, do I need to bring anything?
You must bring photo ID to gain entry to the studio but you are not required to bring anything for the actual course. If you would like to bring along a change of outfit for your photos then please feel free!
How long after the course will I receive my photos?
You will be sent a link to your photos within two weeks of the course end date.